Overview

Freshworks can help you improve customer engagement by letting you keep track of all past interactions and find ways to improve in the future. This AI-equipped eCommerce CRM software gives you powerful abilities like workflow automation, CRM ticketing, and pipeline tracking.

Freshworks lets you track activity timelines, predict sales results, and prioritize high-profile leads. The CRM software also provides report and email templates to save your time. You can use this software to get deeper insights into your eCommerce business processes and create more meaningful relationships and conversations with your customers.

The software offers a monthly and yearly subscription, and support is provided via email, phone, and other online solutions.

Pros and Cons

• Quick alerts and notification
• Useful reporting system

• Integration can be improved
• Mobile app needs to be fixed

Summary

Freshworks is an excellent CRM that is exceptionally visual, allowing users to upload leads easily. Plus, it can track conversions and clients, which is very important when using CRM software. Everything in this software works as you expect it should. If not the best CRM for eCommerce, undoubtedly one of the best.

Comments

I have been using this software for the past year and a half. Now I am using its premium features to deal with my prospects to share updates and sales pitches with my campaign manager. I find Freshworks to be a very useful software for our business.

Lucas Davis

February 2, 2024

The reports feature very good; it provides an insightful outlook on the data, which further helps us properly analyze the data. The UI is neat and clean, and user-friendly.

Mason Hernandez

February 2, 2024

The ease of access and interface is brilliant. We now can view the notes in a larger and improved area with the recent updates. It’s a great skill to have when a bulk order needs to be dealt with immediately.

Michael Lopez

February 2, 2024